This Privacy Policy explains how luck75 collects, uses, stores, discloses and protects your personal data when you access or use luck75.cam. We are committed to handling your information responsibly and transparently.
luck75 ("we", "us", "our", "the Platform") operates the website at luck75.cam and is committed to protecting the privacy and personal data of all individuals who interact with our services. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
This Policy applies to all Users of the Platform, whether registered or unregistered, and covers all personal data collected through luck75.cam including via account registration, payment processing, customer support interactions, and passive data collection through cookies and similar technologies.
By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, each of which is incorporated by reference.
Throughout this Policy, the following terms carry the meanings assigned below:
We collect different categories of Personal Data depending on your interaction with the Platform. The following table summarises the main categories and examples:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC/passport number, selfie/liveness image | Registration & KYC |
| Contact Data | Email address, phone number | Registration & Support |
| Address Data | Residential address, city, postal code (e.g. Karachi, Lahore, Islamabad) | KYC & Withdrawals |
| Financial Data | Deposit/withdrawal amounts, payment method identifiers, transaction history | Payment Processing |
| Gaming Data | Bet history, wagering amounts, game preferences, session duration | Platform Use |
| Technical Data | IP address, browser type and version, device type, operating system, time zone | Automated (all visits) |
| Usage Data | Pages visited, click paths, referral source, session timestamps | Automated (all visits) |
| Communications Data | Support ticket content, live chat transcripts, email correspondence | Customer Support |
We do not knowingly collect sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs or health data — unless strictly required for compliance purposes (for example, where a User discloses a gambling-related health concern in the context of a self-exclusion request).
We collect Personal Data through the following means:
Information you provide directly when you register an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a survey, or otherwise communicate with us through the Platform.
Technical and Usage Data collected automatically when you access the Platform, primarily through cookies, web beacons, server logs and similar tracking technologies. This data is collected regardless of whether you are a registered User. See Section 10 (Cookies & Tracking) for further detail.
We may receive data about you from third-party service providers engaged in connection with our Platform, including:
Where payment methods familiar to Pakistani users are referenced — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — these are cited as contextual examples of payment rails only. Their mention does not imply any partnership, endorsement of or affiliation with gambling services by those providers.
luck75 processes your Personal Data for the following purposes:
Where applicable data-protection law requires us to identify a lawful basis for processing Personal Data, we rely on one or more of the following:
We do not sell, rent or trade your Personal Data. We may share your data with the following categories of recipients only as necessary and on a need-to-know basis:
Third parties engaged to provide services on our behalf, bound by data-processing agreements that restrict their use of your data to the scope of services provided. Categories include:
We may disclose Personal Data to competent governmental, regulatory or law-enforcement authorities where we are legally required to do so, where we receive a valid court order, or where disclosure is necessary to protect the rights, property or safety of luck75, our Users or the public.
In the event of a merger, acquisition, restructuring, sale of assets or similar corporate transaction involving luck75, your Personal Data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data-protection obligations.
We may share your data with additional third parties in circumstances not described above, where we have obtained your explicit prior consent.
We retain Personal Data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce our agreements. The following general retention periods apply:
| Data Category | Indicative Retention Period | Basis |
|---|---|---|
| Account & KYC Records | Duration of Account plus 5 years after closure | AML / legal obligation |
| Financial Transaction Records | Duration of Account plus 5 years after last transaction | Legal / tax obligation |
| Gaming Activity Logs | Duration of Account plus 2 years | Legitimate interests / dispute resolution |
| Support Communications | 3 years from date of interaction | Legitimate interests |
| Marketing Consent Records | Until consent is withdrawn plus 1 year | Legal obligation (proof of consent) |
| Technical / Log Data | Up to 13 months | Legitimate interests / security |
Following the expiry of applicable retention periods, Personal Data is securely deleted or anonymised. Retention periods may be extended where required by a pending legal claim, regulatory investigation or enforcement action.
luck75 implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration, accidental loss or destruction. These measures include:
While we employ commercially reasonable security safeguards, no method of electronic storage or transmission over the internet is wholly secure. We cannot guarantee absolute security and are not liable for breaches that fall outside our reasonable control. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected Users without undue delay to the extent required by applicable law.
The Platform uses cookies and similar tracking technologies to enhance your experience, maintain session state, and collect aggregated analytical data. The main categories of cookies we use are:
You can control and manage cookies through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Your consent to non-essential cookies is sought where required by applicable law, and you may withdraw that consent at any time.
Depending on the data-protection laws applicable in your jurisdiction, you may have some or all of the following rights in relation to your Personal Data:
Request a copy of the Personal Data we hold about you, together with information about how it is processed.
Request correction of inaccurate or incomplete Personal Data held about you.
Request deletion of your Personal Data where we no longer have a lawful basis for retaining it, subject to overriding legal obligations.
Request that processing of your data is restricted in certain circumstances, such as while the accuracy of data is being contested.
Receive your Personal Data in a structured, commonly used and machine-readable format, where processing is based on consent or contract.
Object to processing based on our legitimate interests, including direct marketing. You may also object to processing for profiling purposes.
To exercise any of the above rights, please contact us at [email protected]. We will respond to verifiable requests within a reasonable period as required by applicable law. We may need to verify your identity before fulfilling a data-subject request. Where a request is manifestly unfounded, excessive or repetitive, we reserve the right to charge a reasonable administrative fee or to decline the request with written reasons.
The Platform is strictly intended for adults aged 18 and over, or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect, process or store Personal Data of individuals under the applicable minimum age.
Where we have reason to believe that a User is below the applicable minimum age, we will suspend the Account, investigate the matter, delete any Personal Data collected in connection with that Account to the extent required by law, and report the matter to appropriate authorities where required.
If you are a parent or guardian and believe that a minor has registered an Account or submitted Personal Data to the Platform, please contact us immediately at [email protected].
luck75 operates internationally and may transfer Personal Data to service providers located in countries outside Pakistan or your country of residence. Where such transfers occur, we take appropriate steps to ensure that your Personal Data receives an adequate level of protection, including through the use of:
By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions that may have different data-protection rules from those in Pakistan.
We may update this Privacy Policy from time to time to reflect changes in our data-processing practices, applicable law or platform functionality. Material changes will be notified via a prominent notice on the Platform and, where practicable, by email to registered Users at their registered email address.
The effective date shown at the top of this page reflects the date of the most recent revision. Your continued use of the Platform following publication of an updated Policy constitutes acceptance of the revised terms. We recommend that you review this Policy periodically.
If you have questions, concerns or requests relating to this Privacy Policy or your Personal Data, please contact the luck75 privacy team:
Support is available in English 24 hours a day, 7 days a week. Urdu-language assistance is available on request.
For matters specifically related to the Platform's general terms of use, please refer to our Terms & Conditions. For responsible-gambling guidance, tools and self-exclusion requests, please visit our Responsible Gambling page.
Six core commitments that define how luck75 handles your personal information.
Your personal information is never sold, rented or traded to third-party marketers or data brokers — full stop. Data is shared with service providers only as strictly necessary and under binding confidentiality obligations.
All data transmitted between your device and luck75.cam is protected by HTTPS/TLS encryption. Sensitive data stored in our systems is encrypted at rest using industry-standard protocols.
We retain personal data only for as long as legally required or operationally necessary. Once retention periods expire, data is securely deleted or fully anonymised — not held indefinitely.
Access, rectification, erasure, portability and objection rights are genuinely exercisable. Contact our privacy team at any time and we will process verifiable requests within the timeframe required by applicable law.
We collect only the data necessary to deliver the services you use and to meet our legal obligations. We do not build broad data profiles for commercial exploitation or targeted advertising without consent.
Any material changes to this Privacy Policy are communicated clearly via the Platform and email. We do not make significant changes silently — you are always notified before updates affect your rights.
Our support team is available around the clock in English. For quick answers on how luck75 operates, visit our FAQ — or return to the homepage for a full platform overview.
🔞 Adults 18+ only — or the higher minimum required by the operator/licence jurisdiction. Local laws may restrict gambling. Play responsibly.